Shipping policy

SHIPPING POLICY

Effective Date: June 2026

Kate & Co. Boutique is committed to providing reliable and timely shipping services. By placing an order, you agree to the terms outlined below.

Order Processing

  • Orders are processed within 2–5 business days after payment has been received and verified.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During periods of high order volume, processing times may be extended without prior notice.

Shipping Rates

  • A flat-rate shipping fee of $7.00 applies to all domestic orders unless otherwise stated.
  • Shipping fees are non-refundable once an order has been shipped.

Delivery Estimates

  • Once shipped, orders generally arrive within 3–7 business days.
  • Delivery timeframes are estimates only and are not guaranteed.
  • Kate & Co. Boutique is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, holidays, or other circumstances beyond our control.

Backordered Items

  • Certain products may occasionally be placed on backorder due to supplier inventory limitations.
  • Backordered items may require approximately two (2) additional weeks before shipment, in addition to standard processing and transit times.
  • Customers acknowledge and accept potential delays associated with backordered merchandise.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information at checkout.
  • Kate & Co. Boutique is not responsible for orders shipped to an incorrect address provided by the customer.
  • Additional shipping charges may apply for packages returned due to insufficient or inaccurate address information.

Lost, Stolen, or Damaged Packages

  • Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
  • Kate & Co. Boutique is not liable for lost, stolen, delayed, or damaged packages.
  • If a package is marked as delivered, customers must contact the shipping carrier directly regarding any delivery issues.
  • Claims for damaged items must be submitted within 48 hours of delivery and may require photographic evidence.

Order Tracking

  • Tracking information will be provided via email once an order has been shipped.
  • Customers are responsible for monitoring shipment progress using the provided tracking number.